Can we take a care plan without doing an upgrade first?+
Yes, if the app is already on a supported PHP and Laravel version. If it isn't, the first months would be spent upgrading anyway, so we scope that as a fixed-price upgrade first and start the plan after cutover.
What does the quarterly report contain?+
Current PHP, Laravel, database and package versions; patches applied that quarter with dates; monitoring summary; backup restore drill result; and open recommendations. It is written to be attached to a cyber-insurance questionnaire or a customer security review.
What happens when a new Laravel major is released?+
The next major version is included in every plan. We schedule the hop within the quarter after release, once the ecosystem packages you use support it, and run it through staging like any other change.
Do included hours roll over?+
No. Hours reset each month. Work beyond the included hours is quoted as a change order before we start.